The Importance of Cybersecurity in Mental Health Services

The importance of cybersecurity in the modern world cannot be understated. Over the last two years, we’ve seen cybercrime take off as criminals attempt to leverage pandemic fears and insecurities to steal money from the average citizen. COVID-19 birthed a second pandemic of cybercrime, and those using virtual tools for mental health services are uniquely at risk.

That’s because technology has been invaluable in providing mental health services throughout the pandemic. However, with the digital threats inherent in Electronic Health Records (EHRs) and telehealth systems, we need effective cybersecurity measures to ensure patient safety.

In this article, we’ll explore the necessity of digital security in mental health services and how you can support safer systems.

The Tech Involved in Modern Mental Health Services

In every industry, technology has come to play a bigger role across business processes. Tech equals easier work. That’s because real-time data communication, AI analysis, and cloud services all offer unprecedented convenience and accuracy across information systems. In healthcare, where these features can literally make the difference between life and death, it’s no wonder that technology has important implications.

The internet and all its connected devices have changed healthcare, enabling greater access and transparency into health treatments. When it comes to treating mental health, this means serving more patients, catching problems faster, and conducting better research.

The following are the technologies making a real difference in mental health services:

Telehealth

Since the emergence of the COVID-19 pandemic, telehealth has become a popular form of therapy and psychiatry. This is no small part because virtual appointments offer accessibility and cost savings for patients and therapy facilities alike. Telehealth services include treatments for depression, anxiety, and ADHD, with additional diagnostic and health assistance potential being pursued and integrated across the medical field.

Telehealth has been enabled by the popularity of smart mobile devices. With 5G connectivity, more patients are better served than ever before by virtual conferencing, and it couldn’t have come at a better time. For mental health services, telehealth has been a game-changer. However, broader cybersecurity solutions are necessary to protect these services.

Artificial Intelligence

Meanwhile, Artificial Intelligence (AI) has made incredible progress on the mental health front. Therapy and mental health services are some of the most expensive and in-demand medical treatments out there, so AI is welcome wherever it helps reduce costs for patients. Previously, it wasn’t possible to automate any part of this work.

Now, however, AI systems like Woebot are learning to listen and help users through personalized, automated Cognitive Behavioral Therapy (CBT). While not ideal for every user due to the limitations of the AI, these options represent constantly available and affordable mental health for countless patients.

Electronic Health Records (EHRs)

Mental health services would also look much different without the prevalence of EHRs in navigating overlapping treatment plans. These digital records connect patients to specialists and their own data, building a world of more effective and transparent mental health care.

Mental health and physical health are connected more than you might think, and those that need one service are more likely to need another. Progressing venous diseases, for instance, are linked with mental health struggles. Meanwhile, good mental health can improve physical health and therefore, treatment outcomes. EHRs ensure that all these variables are linked in a manner that’s accessible for first responders, nurses, and doctors.

All these technologies are vital to mental health services as they expand to reach the people that need them most. Unfortunately, however, the digital nature of these tools also means that they present more of a risk when it comes to cyber-attacks.

Risks to Mental Health Information Systems

Cybercrime will continue to be a major concern for healthcare facilities and service providers. Reason being, medical information is valued at an estimated $250 per record on the black market while the next most valuable piece of information is a payment/credit card number at $5.40 per record. Cybercriminals won’t hesitate to target medical servers to obtain this valuable information.

This puts those using mental health services on networked technologies at significant risk of data theft, ransomware, and so much more. In fact, some of the most common cybersecurity attacks on mental health systems include:

Ransomware
Malicious network traffic
Address Resolution Protocol (ARP) cache poisoning
Man-in-the-Middle (MITM) attacks
Phishing

For patients living with mental illness, the threat alone of these attacks on their private medical information can mitigate the progress made by technology in improving the accessibility of care. Invasive attacks can occur at the point of information transfer or from within a healthcare professional’s email. To create a sense of trust and privacy which is necessary in medical care, mental health services have to adopt a strong pattern of cybersecurity best practices.

Ways to Implement Cybersecurity Solutions in Care

Maintaining strong cybersecurity itself can be a drain on mental health. With so much to consider and protect against and the possibility for problems to arise at any turn, digital protections have to be constantly on. That means AI automation will be your best friend more often than many other tools.

From there, you can find tools and training that support storing medical data to HIPAA standards and more. Mental health professionals of all kinds require safe data systems that can keep them functioning at high capacity while ensuring the security of patient data. The worst thing for someone already struggling might be the theft of financial information. In the case of child welfare social workers, the breach of this confidential data can even impact the safety of children.

With that in mind, implement the kind of cybersecurity that can restore patient trust in healthcare amid large-scale cybercrime. The following tips can help:

Provide cybersecurity training for all staff. Human error plays a role in 90% of data breaches; therefore, proper cybersecurity training is paramount.

Use proven processes and systems. Reading reviews of different systems and speaking with cybersecurity professionals can assist in your journey to find proven tools to protect data.

Secure system access. Develop secure keys for internal systems, accessible only through multi-factor authentication.

Consistently update all software. Keep systems protected with the most recent patches and fixes.

Never stop innovating. Ensure you continue to budget for the latest in cybersecurity protections and adopt industry best practices.

Cybersecurity is vital in protecting the systems we need to provide adequate mental health services at scale. Modern technology is creating unprecedented efficiency in healthcare, but we need protections in place if we are to experience any real benefit in public mental health care. Following these tips will help you develop more secure services.

Frankie Wallace

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THERE ARE SOME JURISDICTIONS WHICH DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF EXCLUSION OF LAIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS OF SECTIONS WARRANTY DISCLAIMERS AND LIMITATION OF LIABILITY MAY NOT APPLY TO YOU.

THIRD PARTY BENEFICIARIES
You herein acknowledge, understand and agree, unless otherwise expressly provided in this TOS, that there shall be third-party beneficiaries to this agreement.

NOTICE
American Publishing, LLC may furnish you with notices, including those with regards to any changes to the TOS, including but not limited to email, regular mail, MMS or SMS, text messaging, postings on our website Services, or other reasonable means currently known or any which may be herein after developed. Any such notices may not be received if you violate any aspects of the TOS by accessing our Services in an unauthorized manner. Your acceptance of this TOS constitutes your agreement that you are deemed to have received any and all notices that would have been delivered had you accessed our Services in an authorized manner.

TRADEMARK INFORMATION
You herein acknowledge, understand and agree that all of the American Publishing, LLC trademarks, copyright, trade name, service marks, and other American Publishing, LLC logos and any brand features, and/or product and service names are trademarks and as such, are and shall remain the property of American Publishing, LLC. You herein agree not to display and/or use in any manner the American Publishing, LLC logo or marks.

COPYRIGHT OR INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS NOTICE
& PROCEDURES
American Publishing, LLC will always respect the intellectual property of others, and we ask that all of our users to the same. With regards to appropriate circumstances and at its sole discretion, American Publishing, LLC may disable and/or terminate the accounts of any user who repeatedly violates our TOS and/or infringes the rights of others. If you feel that your work has been duplicated in such a way that would constitute copyright infringement, or if you believe your intellectual property rights have been otherwise violated, you should provide to us the following information:
a) The electronic or the physical signature of the individual that is authorized on behalf of the owner of the copyright or other intellectual property interest;
b) A description of the copyrighted work or other intellectual property that you believe has been
infringed upon;
c) A description of the location of the site which you allege has been infringing upon your work;
d) The physical address, telephone number, and email address;
e) A statement, in which you state that the alleged and disputed use of your work is not authorized by the copyright owner, its agents or the law;
f) And finally, a statement, made under penalty of perjury, that the aforementioned information in your notice is the truth and accurate, and that you are the copyright or intellectual property owner, representative or agent authorized to act on the copyright or intellectual property owner’s behalf. The American Publishing, LLC Agent for notice of claims of copyright or other intellectual property infringement can be contacted as follows:
Mailing Address:
American Publishing, LLC
Attn: Copyright Agent
17 Hoff Court, Suite B
Baltimore, Maryland 21221
Telephone: 443.231.7438
Fax: 410.238.2835
Email: karen.austin@uscybersecurity.net
CLOSED CAPTIONING
BE IT KNOWN, that American Publishing, LLC complies with all applicable Federal Communications Commission rules and regulations regarding the closed captioning of video content. For more information, please visit our website at www.uscybersecurity.net.

GENERAL INFORMATION
ENTIRE AGREEMENT
This TOS constitutes the entire agreement between you and American Publishing, LLC and shall govern the use of our Services, superseding any prior version of this TOS between you and us with respect to American Publishing, LLC Services. You may also be subject to additional terms and conditions that may apply when you use or purchase certain other American Publishing, LLC Services, affiliate Services, third-party content or third-party software.

CHOICE OF LAW AND FORUM
It is at the mutual agreement of both you and American Publishing, LLC with regard to the TOS that the relationship between the parties shall be governed by the laws of the state of Maryland without regard to its conflict of law provisions and that any and all claims, causes of action and/or disputes, arising out of or relating to the TOS, or the relationship between you and American Publishing, LLC, shall be filed within the courts having jurisdiction within the County of Baltimore, Maryland or the U.S. District Court located in said state. You and American Publishing, LLC agree to submit to the jurisdiction of the courts as previously mentioned, and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts.

WAIVER AND SEVERABILITY OF TERMS
At any time, should American Publishing, LLC fail to exercise or enforce any right or provision of the TOS, such failure shall not constitute a waiver of such right or provision. If any provision of this TOS is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the TOS remain in full force and effect.

NO RIGHT OF SURVIVORSHIP NON-TRANSFERABILITY
You acknowledge, understand and agree that your account is non-transferable and any rights to your ID and/or contents within your account shall terminate upon your death. Upon receipt of a copy of a death certificate, your account may be terminated and all contents therein permanently deleted.

STATUTE OF LIMITATIONS
You acknowledge, understand and agree that regardless of any statute or law to the contrary, any claim or action arising out of or related to the use of our Services or the TOS must be filed within year(s) after said claim or cause of action arose or shall be forever barred.

VIOLATIONS
Please report any and all violations of this TOS to American Publishing, LLC as follows:
Mailing Address:
American Publishing, LLC
Attn: Copyright Agent
17 Hoff Court, Suite B
Baltimore, Maryland 21221
Telephone: 443.231.7438
Fax: 410.238.2835
Email: karen.austin@uscybersecurity.net

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