5 Factors for Evaluating an RMM Tool for the Modern MSP

Managed Service Providers (MSPs) are becoming increasingly important in the IT management industry. The role of an MSP does not just stop with monitoring, managing, and maintaining the IT services of their clients; it extends to keeping a close watch on everyday IT developments and proactively securing clients’ IT networks against cyberthreats.

To balance all these responsibilities, MSPs need comprehensive IT management and monitoring solutions that can cater to all their needs. For MSPs, the importance of a Remote Monitoring and Management (RMM) solution is undeniable. RMM solutions enable IT administrators to manage all customers’ endpoints and perform all network monitoring capabilities from a single console.

The key question for MSPs is how to choose the right IT management tool. Here are a few of the necessary checkboxes that MSPs need to tick before zeroing in on an RMM solution.

1. Data Privacy – priority for MSPs

The foremost priority of MSPs while looking for any solution is managing and maintaining client data privacy. This is essential in building trust with clients, and it will pave the way for expanding and retaining a global customer base. For customer retention and trust building to be perfected, any monitoring and management solution should uphold the privacy of every customer’s data managed in the tool. There should be no data overlap between two client networks.

Another criterion in upholding data privacy is to be in compliance with various regulations and guidelines provided across the globe. Utilizing solutions that are compliant with regulations like the GDPR, ISO, CIS, HIPAA, and POPIA enables MSPs to promote their data handling capabilities as safe and regulated.

2. Scalability

Every business changes over time, oftentimes expanding into new areas, and so does the customer network of MSPs. An MSP’s RMM tool needs to be scalable as per market requirements. It must be efficient and agile and offer flexibility over managing the entire client network. Maintaining network performance and managing endpoints and network devices allows MSPs to be prepared at all times to serve clients’ needs and meet SLAs faster.

3. Multi-Platform Support

Every client network has an independent function and structure. Instead of depending on multiple solutions to manage different operating systems, MSPs need to opt for a single solution catering to multi-platform support. Also, software that has multi-tenant architecture helps MSPs handle the network operations of multiple clients concurrently and from a central console.

As organizations digitally transform their IT environment, adapting to the dynamic network structure brought on by the shift in work environments would be simple and efficient with such a seamless solution.

4. Automation

Automation is the key for every modern MSP. MSPs should standardize and automate everyday processes like network discovery, patch and software updates, fault management, device performance monitoring, oversight of IT assets, and report generation to maximize their staff’s productivity.

Automating functions such as OS updates and other network maintenance tasks across client environments allows MSPs to improve the quality of their service delivery and execute remote operations faster.

5. Security

Security is always the underlying factor when it comes to managing an IT network. Managing and monitoring clients’ IT involves proactively looking out for security threats in the network and identifying and remediating vulnerabilities as soon as they’re detected. MSPs need to create multiple layers of security by discovering faults in client networks, deploying security configurations and patches to applications, and monitoring and configuring real-time alerts and notifications in case of abnormalities to secure their clients’ devices from any cyberthreats that might penetrate the IT network.

RMM Solutions for MSPs

RMM solutions are the key to successful IT management for MSPs, and choosing the right tool is essential to accelerate an MSP’s growth and ROI.

ManageEngine’s RMM Central is one such tool that enables MSPs to discover, manage, monitor, and secure their clients’ entire IT infrastructures from a single solution. It unifies network monitoring and endpoint management and provides a holistic view into all managed clients’ networks.

Want to learn more about RMM Central? Start exploring the product with a free, 30-day trial.

Nisha Balajee

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e) A statement, in which you state that the alleged and disputed use of your work is not authorized by the copyright owner, its agents or the law;
f) And finally, a statement, made under penalty of perjury, that the aforementioned information in your notice is the truth and accurate, and that you are the copyright or intellectual property owner, representative or agent authorized to act on the copyright or intellectual property owner’s behalf. The American Publishing, LLC Agent for notice of claims of copyright or other intellectual property infringement can be contacted as follows:
Mailing Address:
American Publishing, LLC
Attn: Copyright Agent
17 Hoff Court, Suite B
Baltimore, Maryland 21221
Telephone: 443.231.7438
Fax: 410.238.2835
Email: karen.austin@uscybersecurity.net
CLOSED CAPTIONING
BE IT KNOWN, that American Publishing, LLC complies with all applicable Federal Communications Commission rules and regulations regarding the closed captioning of video content. For more information, please visit our website at www.uscybersecurity.net.

GENERAL INFORMATION
ENTIRE AGREEMENT
This TOS constitutes the entire agreement between you and American Publishing, LLC and shall govern the use of our Services, superseding any prior version of this TOS between you and us with respect to American Publishing, LLC Services. You may also be subject to additional terms and conditions that may apply when you use or purchase certain other American Publishing, LLC Services, affiliate Services, third-party content or third-party software.

CHOICE OF LAW AND FORUM
It is at the mutual agreement of both you and American Publishing, LLC with regard to the TOS that the relationship between the parties shall be governed by the laws of the state of Maryland without regard to its conflict of law provisions and that any and all claims, causes of action and/or disputes, arising out of or relating to the TOS, or the relationship between you and American Publishing, LLC, shall be filed within the courts having jurisdiction within the County of Baltimore, Maryland or the U.S. District Court located in said state. You and American Publishing, LLC agree to submit to the jurisdiction of the courts as previously mentioned, and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts.

WAIVER AND SEVERABILITY OF TERMS
At any time, should American Publishing, LLC fail to exercise or enforce any right or provision of the TOS, such failure shall not constitute a waiver of such right or provision. If any provision of this TOS is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the TOS remain in full force and effect.

NO RIGHT OF SURVIVORSHIP NON-TRANSFERABILITY
You acknowledge, understand and agree that your account is non-transferable and any rights to your ID and/or contents within your account shall terminate upon your death. Upon receipt of a copy of a death certificate, your account may be terminated and all contents therein permanently deleted.

STATUTE OF LIMITATIONS
You acknowledge, understand and agree that regardless of any statute or law to the contrary, any claim or action arising out of or related to the use of our Services or the TOS must be filed within year(s) after said claim or cause of action arose or shall be forever barred.

VIOLATIONS
Please report any and all violations of this TOS to American Publishing, LLC as follows:
Mailing Address:
American Publishing, LLC
Attn: Copyright Agent
17 Hoff Court, Suite B
Baltimore, Maryland 21221
Telephone: 443.231.7438
Fax: 410.238.2835
Email: karen.austin@uscybersecurity.net

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